OUR TRANSPARENT POLICIES

We want to make sure every visit you make to Ecru Label is effortless. That’s why we’ve developed a clear store policy outlining everything you need to know.

EXCHANGE POLICY​

At Ecru Label we use the finest quality of fabrics to ensure we achieve the best quality in all of our products.

Unfortunately, we are not able to offer refunds at the moment. However, we do offer an Exchange Only policy to ensure our pieces fit you just right. 

EXCHANGING YOUR ORDER ​

  1. In order to be eligible for an exchange, you must contact us within 7 days from the date you received your item. 

  2. Upon receiving email confirmation that your request has been accepted, you must return the item to us within 7 days to the address provided.

Please contact us at contact@ecrulabel.co.uk to arrange your exchange and ensure to include the following:

  • The original email/name you used when purchasing the item with your order number

  • The name of the item from Ecru Label Website you wish to exchange 

  • The reason for the exchange and the size you would like to change to

  • Please ensure to keep proof of postage and select a fully trackable delivery option to ensure the item gets back to us safely

  • Please note, Ecru Label does not cover the shipping costs to return your order to us

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We aim to reply to all exchange requests within 5-10 working days. We will provide you with an address to return your item to. We will only accept items which have been unworn, unmarked and still with original tags and packaging. 

Ecru Label reserves the right to refuse any exchanges that do not follow the requirements stated above. 

WORLDWIDE SHIPPING

You will receive a shipping confirmation email with delivery details once your order has been received.. Ecru Label is not responsible for any unanticipated delays beyond our control.

 

All orders are processed Monday to Friday, excluding public and bank holidays. Please allow 1-2 working days for all orders to be processed. 

ALL ITEMS ARE SENT ON A EXPRESS DELIVERY SERVICE WITH DHL Express.

UNITED KINGDOM

- All Orders 1-2 Working Days £5.99 

EUROPE

 

-  Small Goods  2-5 Working Days  £15.00

-  Heavy Goods 2-5 Working Days  £23.99

UNITED STATES

-  Small Goods  2-5 Working Days  £25.00

-  Heavy Goods 2-5 Working Days  £32.00

REST OF THE WORLD

-  Small Goods  2-5 Working Days  £30..00

-  Heavy Goods 2-5 Working Days  £38.00

Please note customs fees will apply for all shipments according to local legislation. ECRU LABEL does not enforce these fees, therefore we are not able to waive fees upon delivery. Failure to pay customs fees will result in the parcel being sent back to us in which the shipping and handling fees are non refundable.

 

Please check with your local courier for more information on how COVID-19 directly effects your shipments with us.