OUR TRANSPARENT POLICIES

We want to make sure every visit you make to Ecru Label is effortless. That’s why we’ve developed a clear store policy outlining everything you need to know.

EXCHANGE POLICY​

At Ecru Label we use the finest quality of fabrics to ensure we achieve the best quality in all of our products.

Unfortunately, we are not able to offer refunds at the moment. However, we do offer an Exchange Only policy to ensure our pieces fit you just right. 

EXCHANGING YOUR ORDER ​

  1. In order to be eligible for an exchange, you must contact us within 7 days from the date you received your item. 

  2. Upon receiving email confirmation that your request has been accepted, you must return the item to us within 7 days to the address provided.

Please contact us at contact@ecrulabel.co.uk to arrange your exchange and ensure to include the following:

  • The original email/name you used when purchasing the item with your order number

  • The name of the item from Ecru Label Website you wish to exchange 

  • The reason for the exchange and the size you would like to change to

  • Please ensure to keep proof of postage and select a fully trackable delivery option to ensure the item gets back to us safely

  • Please note, Ecru Label does not cover the shipping costs to return your order to us

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We aim to reply to all exchange requests within 5-10 working days. We will provide you with an address to return your item to. We will only accept items which have been unworn, unmarked and still with original tags and packaging. 

Ecru Label reserves the right to refuse any exchanges that do not follow the requirements stated above.